Healing Relationships During the Holidays

The holiday season is a wonderful time to gather with family and friends to celebrate and share time together. However, it’s all too common that when families get together, someone does or says something that offends another family member. Perhaps someone makes a comment about the poor manners of another family member’s children. Or perhaps someone comments on what ugly apparel their spouse is wearing. Maybe someone protests forcefully when another suggests an activity that everyone should go out together to do. Whatever the issue, the filters come down, people blame one another, make rude comments, and offer unwanted advice that causes other family members to take offense.

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10 Tips When Onboarding to a New Leadership Position

I was recently visiting with a potential client, and at the close of our conversation, I asked her if there was something I could do to help her. She indicated that there were so many new leaders entering their organization that she wished she had a list of principles or concepts that she could give to them that would help them assimilate and become effective as quickly as possible. Because changing leadership often brings challenges, I would suggest 10 best practices to strengthen your leadership capacity and improve the quality and speed of your results.

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Do You Communicate to Control or to Connect?

Years ago I started to notice that the way I spoke to my children did not produce the desired results. I remember one day when my oldest brought home a B- in math, and I said something like, “You got a B- in math? What happened?” Immediately my spouse responded with, “Some kind of a communication expert you are!”

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Managing Your Boss's Negativity

Q: My manager is so negative and defensive that I am afraid if I shared, “I did what you asked me to do,” I would create more defensiveness that would result in increased conflict. What can I do to reduce this person’s negative energy and create a viable solution that will improve results? A: Unfortunately, many individuals are often negative or always seem to be defensive; every situation is always the “worst” it can possibly be. We all know people...

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Eight Questions to Assess the Quality of Your Leadership

Last week our family had the opportunity to run the Salmon River in Idaho for a family vacation. My oldest son has been running the river as a guide this summer; consequently, we were invited to go on a trip with him. I was excited at the prospect of this adventure given that I had been a white water guide myself in the Grand Canyon over 25 years ago. Previously, I have had to put sharing river rafting with my family on hold until my children were older, but now everyone has grown enough that we could go together.

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10 Behavioral Cues to Help You Separate Fact from Fiction

Years ago when I worked as an attorney, I remember someone telling me that it was easy to spot when someone was lying. All you had to do was notice whether they would look at you or not. I remember laughing to myself and thinking that if the liars knew that, all they would have to do is to give direct, sustained eye contact to counter that notion. I came away thinking that this suggestion was not very helpful.

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11 Pitfalls to Avoid in Difficult Conversations

Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious that the entire group of individuals had never received any type of business communication training. More than anything, I was shocked

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12 Tips for Improving Emotional Control

Recently my college-age son hit a large piece of asphalt while driving our 1997 Toyota Avalon down a country road at night. The impact against the undercarriage caused the airbags to deploy and shatter the car’s windshield. Thankfully, except for a concussion, my son was not seriously hurt. Days later, when talking with him about the accident in person, my initial feelings of gratitude turned to worry about the cost of fixing the car, and disappointment and anger due to his lack of judgment.

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Are You Engaging in “Fake Focus?"

During the last several months, we have heard a lot about “fake” news or “fake” media. The frequent use of these terms made me think of the term “fake focus” and how it can cause problems in our organizations. So what does the word “fake” refer to? “Fake” may be defined as something that is not real or it may mean to pretend, falsify, or fictionalize something. “Focus” is defined as a concentrated activity or influence that leads to a particular outcome. Consequently, one’s focus is a devotion or dedication to a particular effort with a specific outcome in mind.

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Do You Lose Friends and Alienate Others? 12 Suggestions for Talking about Political Topics

Although many people have had business communications training, some still approach difficult conversations with a degree of fear and trepidation. In fact, ever since Donald Trump won the presidency, I have had a number of people call and email seeking advice and asking for suggestions about how to talk about politics. Many of these folks have done damage to their current relationships in the way that they have broached sensitive topics.

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