Are You Using the Magic Words?

Recently a vice president of human resources shared with me that he had been approached by another senior executive who was having trouble with a particular employee. When he asked her what the problem was, the other executive informed him that her employee was just not doing the work that was required. In response to her query he asked her, “Are you using the magic words?” Somewhat puzzled she answered, “I guess not because nothing has changed.” Then she asked, “If you don’t mind sharing, what are the magic words?”

Read more Results Conversation

Are You Creating a Culture of Inclusion? 12 Steps for Building a More Collaborative Culture

With recent events in Ferguson, Missouri, Baltimore, Maryland, among other places around the country, and with the election of Donald Trump, people’s positions and opinions have become more and more polarized. Civil discourse and meaningful dialogue have been replaced by rancor, accusation, disrespectful language, and wild speculation unbefitting a civil and democratic society.

Read more Leadership Change Conversation

Leaders, How Do You Begin Your Conversations? Nine Phrases NOT to Use

I really believe that what begins well ends well. It is important to begin a conversation in such a way that allows the other person to hear and think about your message. Recently, I sat and observed a senior leader begin his conversation with two directors by stating, “As you are probably already thinking….” One director looked at the other and then at their leader and said courageously,

Read more Conversation

What Voices Are You Listening To? Steps toward Achieving a Productive Life

Recently in my community, a respected professional took his life. His wife and children were heart-broken at the passing of their father. This event caused me to ask myself, “What voices am I listening to?” Chris Argyris and his colleague Donald Schon introduced the notion that all of us have an internal voice that is constantly editorializing, analyzing, criticizing, and judging what others say and do. These mental exercises lead us to what they called our “undiscussables”, things we think and feel but don’t share.

Read more Results Conversation

Do Your Questions Really Matter? 4 Types of Questions to Improve Results

Many years ago, I was assigned a business coach as part of my professional development plan. At first I didn’t really think that I needed a coach to help me grow and develop in my career aspirations. Then one day when things were not going particularly well, she asked me, “If you could paint a picture for me of how you are feeling at this moment, how would it look?”

Read more Influence Conversation Awareness