Our key deliverables to clients are answers and insight. We help our clients identify strengths and weaknesses around any number of issues, and we help them better understand what buttons to push to fix those problems.
Light Storm Consulting (DialogueWORKS, LLC) has many years of experience doing organizational and individual assessments in all types of organizations across a wide variety of industries. Our team is made up of more than just “number crunchers” or computer programmers. While we do have extensive technological capabilities for executing survey projects, it is our years of organizational consulting experience, executive coaching, training and development experience that make our service unique. Our broad and deep exposure to the workings of organizations of all shapes and sizes gives us insights that enable us to ask the questions that really matter, and that help us assist organizations in dealing effectively with the answers we provide. In fact, why not design a training initiative to improve results. Using our assessment process we can do just that.
We maintain an extensive tool box to assist in the creation, administration, analysis and reporting of organizational surveys and assessments.
Our years of experience assisting in organizational change initiatives give us critical insights into the issues that really matter to organizations and their leaders. If needed, we are ready to work with clients to update or modify existing surveys, or to create completely new surveys.
We can administer surveys using paper and pencil, by telephone (IVR), or online via the internet.
While the web and IVR have replaced most paper and pencil survey administration processes, there are still some populations for whom paper is the best option. With our current client base, we process about 15,000 paper surveys a year. We offer the following services for paper surveys:
We have managed to replace paper and pencil surveys in many populations by offering Interactive Voice Response(IVR) surveys as an alternative. Respondents call a toll-free number which is answered by a recorded human voice which asks them each question in the survey. Respondents answer by pressing the appropriate key on their telephone touch pad.Open-ended comments are recorded and transcribed. We offer the following services and features with IVR surveys:
By far the most flexible and cost-effective data entry and collection vehicle is the worldwide web. We have extensive online capabilities, including:
Real time online reporting (Allows clients to track response rates and results at will.)
We offer a wide range of results analysis types and reports, from simple descriptive statistics to more advanced analyses, including:
We can create reports in a variety of formats, depending on client requirements or requests. In addition, we can provide Executive Summaries as PowerPoint presentations or as written reports.
We offer the unique ability to quickly and affordably run complex rollup reports for any kind of demographic subset (region, district, plant, facility, zip code, individual, etc.) As an example, we currently administer a customer satisfaction survey for one of our clients, who operates approximately 800 facilities around the country. We are able to generate a unique report for each of the facilities, plus rollup reports for districts, regions, areas, and corporate administrations.
We can also generate a variety of trend reports and historical comparison reports so clients can see how their results are changing over time.
Finally, we are available to travel to any client site in order to present the results of the survey to individuals or groups if this service is desired.
You can contact us directly at 801-489-5383 or via email at dtippetts@lightstormconsulting.com.
